RSG

Date of Last Update: 7 December 2023

Сosmoregames is committed to the protection of our players and promoting responsible socialgameplay as a policy of customer care and social responsibility. We believe it is our shared responsibility with you, our customers, to ensure that you enjoy yourexperience on our Platform while remaining aware of the potential risks that can be associated with online gameplay if you don’t remain in control. We encourage you to use the responsible social gameplay tools described below available at your disposal. To ensure that you enjoy fun and affordable play, we fully support responsible social gameplayand have put measures in place to assist customers who wish to control their play. We reservethe right to activate these measures unilaterally if, in our sole discretion, we consider themnecessary.

 

1. INTRODUCTION

1. This Responsible Social Gameplay Policy (RSG Policy) describes the control tools,information and resources available to registered players on Сosmoregames.

 

1.2. This RSG Policy forms part of the Сosmoregames Terms of Service. Terms which aredefined in the Terms of Service have the same meaning in this RSG Policy.

 

1.3. We may update the RSG Policy at any time. Any amendments will be published on thePlatform and such changes will be binding and effective immediately.

 

1.4. Whenever we amend this RSG Policy in a way that would limit your current rights or which may be detrimental, we will notify you upon your next visit to the Platform and youwill be required to re -confirm your acceptance prior to playing any Games. If you do notagree to the amended RSG Policy, you must stop using the Platform.

 

2. Сosmoregames RSG Program

2.1. The Сosmoregames Responsible Social Gameplay Program (RSG Program) is centered around our guiding principles of providing our customers with control tools,information and help resources needed to: (a)Make an informed decision in gameplay(b)Prevent problem gameplay from occurring on our site.

 

2.2. The RSG Program is designed to support the needs of individuals at any stage of thecustomer journey, from registration to redemption, and any level of gameplay. To do this,the RSG Program offers a range of player education, control tools and resources forprofessional help when needed.

 

2.3. Сosmoregames also understands that it is a shared responsibility to achieve a fun and affordable gameplay environment and that it is ultimately an individual’s choice to play.We do not provide counseling services nor do we police customer behavior. Instead, wefocus on providing control tools and informing, educating and supporting informed decisions.

 

2.4. Сosmoregames has well-trained staff available to assist you in relation to yourgameplay. Our staff are encouraged and empowered to provide information and offercontrol tools proactively.

 

3. RSG ACCESS CONTROL TOOLS

The access control tools described below are available if your gameplay may have become, or is at risk of becoming, problematic (see “What is Problem Gameplay” in section7.4).

 

3.1. Taking a Break – Accessible through the “Contact” form on the Platform under“Responsible Social Gameplay options”.Allows you to take a short break from gameplay. During this time you will not be able to access your account.

 

(a) Available options are 1 day, 3 days, 7 days, 14 days or 30 days.

 

(b) It will not be possible to reactivate your account until the chosen period ends.

 

3.2. Self-Exclusion – Accessible through the “Contact” form on the Platform under “Responsible Social Gameplay options”.

 

A self-exclusion allows you to suspend your account for a longer time period. During thisperiod you will not be able to access your account.

 

(a) Available time period options are 6 months, 1 year, 3 years, 5 years andIndefinite. If your account has been verified to our satisfaction, we will usereasonable endeavors to arrange for any Sweeps Coins remaining in youraccount which satisfy our playthrough requirements and meet our minimumredemption threshold to be redeemed.

 

(b) You will be unsubscribed from receiving any marketing communications.

 

(c) It will not be possible to reactivate your account until the chosen time period ends.

 

(d) Where a defined self-exclusion is in effect, your account will automaticallyreactivate once the chosen time period has lapsed.

 

(e) Where an indefinite self-exclusion is in effect, a minimum of 6 months must passbefore the account can be reactivated.

 

(f) Where an indefinite self-exclusion is in effect, a 7-day cooling period will applybefore the account is reactivated.

 

3.3.Permanent Closure – Please contact customer support

 

(a) You may choose to permanently close your account. If you wish to do so, send a written email to Customer Support via Contact Us requesting a “Permanent Account Closure” and state the reason for the closure.

 

Please note that, unlike an indefinite self-exclusion, a permanent closure is irreversible and cannot be reactivated under any circumstances.

 

(b) You will be required to provide a “confirmation of understanding” to permanently close your account.

 

4. SELF-ASSESSMENT

If you think your or someone else’s computer gameplay is becoming problematic, then it may be handy to consider the self-assessment questions available Here.

 

5. SUPPORT ORGANISATIONS

If your gameplay may have had, or is at risk of having, a negative impact on your mentalhealth, finances or relationships with friends or family, we encourage you to get in touch with the following help and support organizations:

 

(a) Counseling

 

Gaming Addicts Anonymous (GAA) is a fellowship of people who support each other in recovering from the problems resulting from excessive game playing.

 

(b)Credit Counseling

 

(i) Financial Counseling Association of America (FCAA) is a professionalassociation of financial counseling agencies that assist consumers withfinancial counseling services of all kinds, as well as debt managementplans for the repayment of unsecured debts.

 

(ii)

National Foundation for Credit Counseling (NFCC) is one of the oldestnetworks of non-profit financial counseling agencies. The NFCC helpspeople to defeat their debt and look forward with confidence.

 

(c) Please note that these organizations are independent support services and areNOT in any way affiliated with Сosmoregames. They do NOT provide customersupport or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us using this Contact Us form.

 

6. EDUCATION INFORMATION ON RESPONSIBLE SOCIAL GAMEPLAY

6.1. Principles of Gameplay

 

(a) Randomness: Remember that game round outcomes are completely random.Results cannot be predicted and are independent of past or future outcomes.

 

(b) Return to Player (RTP): This is the average return on the winnings and prizesover the lifetime of a slot-type game. I.e., if a slot type has an 8% advantage, then the average RTP will be 92%.

 

(c) Advantage: All casino-type games are designed with a slight advantage thatfavors the operator.

 

6.2.Common Misconceptions

 

(a) “I’m due for a win” – You cannot predict when you’re going to win. All outcomesare random.

 

(b) “I always win with my lucky charm and pre-game ritual” – Although they might be fun, charms and rituals don’t affect your chances of winning. All outcomes arerandom.

 

(c) “The longer I play, the more chance I’ll win” – Time spent has no effect on yourchances of winning. All outcomes are random.

 

(d) “These games have been rigged” – The Random Number Generator (RNG) usedin all Сosmoregames games is the same code base as the RNG independentlycertified by iTechLabs and Gaming Associates, who confirmed that the RNG usesa well-known algorithm to generate random numbers. The numbers generated by the RNG have passed Marsaglia’s “diehard” tests for statistical randomness.iTech Labs and Gaming Associates have found that number sequences areunpredictable, non-repeatable, and uniformly distributed.

 

6.3. Tips for Safe Gameplay

 

(a) Avoid gameplay while upset or emotional.

 

(b) Take frequent breaks during your gameplay sessions.

 

(c) Avoid gameplay while intoxicated.

 

(d) Avoid canceling redemptions.

 

(e) Remember that gameplay is only a form of entertainment, it should not be seenas a source of income or an escape from reality.

 

(f) Purchase only with money that you can afford to spend.

 

(g) Set a budget and don’t go over it.

 

(h) Set a time limit before playing.

 

(i) Understand how games work before playing and remember that the results arerandom.

 

(j) Never let gameplay affect your employment, relationships, health or commitments.

 

6.4.What is Problem Gameplay?

 

(a) Financial

 

(i) Cannot pay bills

 

(ii) Borrowing money to maintain life expenses

 

(iii) Eviction or loss of home

 

(iv) Repossession of car and valuables.

 

(b) Family

 

(i) Unhappy home environment

 

(ii) Missing family events and gatherings

 

(iii) Disconnect and disassociation of family members.

 

(c) Employment

 

(i) Missing work

 

(ii) Reduction in productivity and competence

 

(iii) Loss of employment.

 

(d) Health

 

(i) Anxiety

 

(ii) Depression

 

(iii) Isolation

 

(iv) Increases stress.

 

(e) Know the Signs

 

(i) Purchasing beyond one’s means

 

(ii) Not being able to pay bills due to excess spending

 

(iii) Staying home from work to play

 

(iv) Feeling frustrated on days when not playing

 

(v) A constant need to increase the level of play to reach the same levels of fulfillment and excitement

 

(vi) Playing in order to escape from the stress of life

 

(vii) Lying about the amount of money or time that is spent

 

(viii) Hiding play behavior from significant others

 

(ix) Putting gameplay above one’s family, friends, or other interests

 

(x) Lying, borrowing, stealing, or committing fraud to get money to play

 

(xi) Depressive or even suicidal feelings during or after playing.

 

7. PLAYER PROTECTION POLICY

7.1 Protection of the vulnerable

 

(a) Make sure that the decision to play on our Platform is your own personal choiceand responsibility.

 

(b) We do not recommend playing on our Platform if you:

 

(i) are being treated or are in recovery for an addiction/dependency

 

(ii) are under the influence of alcohol or any other substance

 

(iii)are currently experiencing financial difficulty or a traumatic life event

 

(iv) do not understand how to play the Games

 

(v) have any mental health concerns, cognitive impairment or brain injury.

 

7.2.Protection of Minors

 

(a) Сosmoregames has identity checks in place to mitigate and prevent the risk of underage gameplay on our Platform.

 

(b) If you share your mobile phone, tablet, laptop or computer with friends or familywho are under the legal age to participate in online social gameplay, werecommend that you restrict their access to our Platform by using one of thebelow services:

 

(i) Netnanny.com – filtering software that protects children from inappropriateweb content.

 

(ii) Cybersitter.com – filtering software that allows parents to add their ownsites to block.